FAQ

Product

How do Kurkside's fit?

Sizing always varies depending on the child. If your child is a medium width, our styles tend to fit true to size, while allowing for room to grow. Wider feet can mean a size up is needed in most cases. Please use our Home Measuring Kit (located at the bottom of the page) to help determine the proper size. And, of course, send us an email or call us to discuss any sizing inquiries.

Do you offer half sizes?

We do not carry half sizes at this time. Both the Casual and Splashers line are whole sizes only.

Will you carry half sizes in the future?

For some of our new categories, that might be a possibility!

If my child uses an AFO, will your shoes fit?

Of course, there are exceptions, but for the most part, the answer is yes. Typically, we suggest at least one size up and if they are in between sizes, we suggest two sizes. For example, if they measure 8.5, we would suggest the size 10 with an AFO. Please call us with any questions and we are glad to help.

Are your insoles removable?

Yes, both the Casual and Splashers lines have removable insoles. The Casual shoes have a leather insole to help with sweat while the Splashers shoes have a padded EVA insole.

How do you recommend sizing for the Carmenita?

For this particular item, we recommend buying it true to size. If a child measures a 9, order the size 9.

Shipping

Do you offer free shipping?

YES! Free economy shipping is provided on all orders to the Domestic US

Where do you ship?

Currently, we ship to the US and Canada.

How much does it cost to ship?

Economy shipping to the Domestic US is FREE! If you would like your order expedited, different rates will apply.

Returns + Exchanges

What is your return policy?

We donate 10% of all sales to your child's school. Therefore, we give our community 45 days from the original purchase date to return or exchange new and unused items. For returns and exchanges, please click here

How do I exchange a shoe?

It is the same process as returns. You can use the link at the bottom of the page to begin. Once we receive your original shoe back, we will begin the exchange.

How long until I see my refund?

Typically, it takes 48 hours for your refund to reflect back into your account.

Can I return items that have been worn?

Unfortunately, we cannot allow worn items to be returned. Only items in their original condition will be accepted.

Why is your return policy within 45 days?

Every 45 days we send the donations to each school. Any returns after that point would not be easy to manage. We appreciate your understanding.

Community

Where do we enter our school information?

You will see an area to enter your school name and zip code as you add items to the cart and it will also be located at the checkout page.

Where does the name Kurkside come from?

Kurkside is the name of the first street our founder grew up on here in Los Angeles.

Where does your commitment to helping teachers and schools originate?

Our founder is married with three girls. Currently, they are all at different schools and in each case, teachers are constantly asking for donations, i.e. pens, markers, tissue, paper, erasers, glue sticks and others. In order for his kids have the best possible experience at school, the teachers need the resources to do their job. Now, all of us at Kurkside are fully invested in helping teachers get the supplies they need so kids everywhere can get the education they deserve.